CTA

Facility info

Operations Drop and hook primarily. Check-in required at office near door 4—have route number ready. Appointment windows strictly enforced; arriving early may result in being told to leave dock area. First-come, first-serve dock assignment (docks 4-9). Can back straight in or make U-turn depending on dock. Loading/unloading typically 30 minutes once at dock, but wait times for available dock highly variable. Wait times & recent changes Recent period saw significant delays (2-2.75 hours total, dock waits of 30-40+ minutes). Recent reviews indicate operations have improved back to normal. Some reports of loads being cancelled after driver arrival. Historical reports of 6-8 hour total times at facility. Facility experience Overnight parking available on CTA property only—street parking results in tickets. Restroom in shipping office. Staff attitudes mixed: dock workers consistently described as fast and professional; office/management and security personnel described as inconsistent. Recent remodeling completed. Dirt lot conditions—use caution during wet weather. Logistics notes Unload dunnage, reload product. Fiberglass/insulation handling noted as physically demanding. Located in Louisville area. Staff friendliness reportedly depends on punctuality and respect shown to workers.