Lassonde Pappas & Co., Inc.

Facility info

Appointments often don't mean much—expect waits of 4-9 hours even with appointment time Dock assignment happens at check-in, but getting loaded after that is the real wait Once loading starts, typically 30 minutes to 1 hour for completion Some drivers report getting in/out quickly (under 1-2 hours), but majority experience much longer delays Overnight parking available at back lot Port-a-potty by shipping office (only restroom noted) Two separate buildings—confirm you're at correct location (1019 for shipping/receiving, 1119 is different address per GPS) Check-in process: park in rear lot, go to shipping office, sign in on clipboard, wait for phone call or check back inside for dock assignment If not waiting at office when they call, they skip you and move to next driver Staff attitudes vary wildly—reports range from very friendly/professional to rude and indifferent Some instances of staff not listening to driver concerns or being dismissive Safety issue reported: inadequate lockout procedures during maintenance Loading speed when actually assigned dock is usually fast, but the wait to get a dock is the consistent problem Portable toilets, limited facilities in surrounding area—bring food/drinks Staff reportedly relaxed/laughing inside while drivers wait extended periods