Sun logistics

Facility info

Dispatch & scheduling: Reliable pickup response noted by some; serious communication failures reported by others (unanswered calls, missed delivery appointments, reschedules without notice). Appointment slots not honored—multiple reports of cancellations due to "no room on truck" despite confirmed times. Operations: Drop and hook primarily. Check-in involves gate access issues—drivers report constant horn-blowing and traffic backups due to gate being closed during business hours. Wait times highly variable and problematic—reports of 1+ hour waits for pallets, some drivers held almost 24 hours for unloading. Staff: Mixed bag. Warehouse crew generally praised as competent backbone of operation. Office/dispatch staff range from professional and helpful to hostile and unprepared. Language barrier noted with security. Some dispatchers unable to locate jobs in their own logs. Safety & facility: Trailer damage reported (puncture during loading). Small facility. Yard condition not detailed. No overnight parking mentioned. Delivery reliability: Significant pattern of failed deliveries, missed time windows without notification, and lost packages. Claims of "attempted delivery" contradicted by drivers' accounts. Consistent complaints about poor communication and lack of accountability from management. Consistency: This facility has substantial operational inconsistency—some drivers report smooth, fast experiences while others encounter severe delays and service failures. Management awareness of problems questioned by multiple reviewers.