Smart Warehousing

Facility info

Appointment-only facility—strict enforcement, even 2–30 min late = cancellation risk Wait times consistently 3–8 hours despite appointment system; some loads weighed incorrectly, delaying departure Check-in staff reported as rude, impatient, dismissive—multiple complaints about gate attendant attitude Underground cave-style facility—extremely tight maneuvering, not suitable for inexperienced drivers or sleeper cabs Tandems must be all the way forward for entry/exit Optional paid service ($60) to have yard crew handle trailer in/out of caves; otherwise you maneuver it yourself Overnight parking available; restrooms available at some docks, absent at others Pre-cool reefer to required temp before arrival or they won't load Drop-and-hook operation: leave trailer in staging, they move it inside for load, return it to staging for pickup Backing space adequate once inside but narrow entrance/exit; tight yard conditions throughout Reported theft of load straps left in trailer—secure or remove loose items