Ardent Mills

Facility info

Operations Live load only (dock 2 typically). Preload requests may convert to live load with extended waits Check-in: pull into driveway, turn left at scale, park by silo. Write info on clipboard at window, buzz dock. SOU number required Trailers must be clean. Tandems to rear, chock wheels, disconnect red airline Load when light turns green—clear dock immediately Typical load time: 30-40 minutes if no line. Some reports of 3+ hour waits when backlogged Hopper trucks use on-site scale; nearest public scale is Pilot in Decatur Facility experience No overnight parking Staff generally friendly and professional Yard conditions poor: mud, difficult terrain, tight maneuvering for trailers (especially swing trailers). One report compares conditions to "four-wheel drive" terrain Can take breaks on-site but stay out of the way Load quality concerns Serious and recurring: pallets loaded with minimal wrap, gaps between pallets and trailer walls. Results in pallet collapse, load rejection, significant cleanup time Weight discrepancies reported: confirmation weights understate actual load (example: 42,500 lbs confirmed vs 45,400 lbs actual) Uneven load distribution reported—trailer loaded lopsided to one side, creating rollover risk Flour mill operation Mixed feedback Some drivers report efficient, problem-free loads; others report significant issues with pallet security and weight accuracy Facility appears flour mill focused; some inconsistency in operations quality