City Business Brokerage LLC
225 E 9th St, Los Angeles, CA 90015, USA
Operator: City Business Brokerage LLC
Facility info
OPERATIONS Consolidation and freight services available Handle UPS, DHL, and other carriers Custom packing and crating offered Pickup service available Account setup option with deferred billing (charges applied 1-2 months after shipment) Remote service available via email/phone No appointment scheduling mentioned in reviews FACILITY EXPERIENCE Downtown LA Fashion District location Staff bilingual (Spanish/English) Staff consistently described as helpful, accommodating, friendly, professional Quick turnaround times reported Pricing competitive against other vendors Overnight/cross-country shipping available with reliable delivery ISSUES FLAGGED Two reports of damaged items during shipping despite professional packing (one artwork damaged in transit, one item damaged after customer prepared per facility instructions) One billing discrepancy: customer quoted $395, charged $495 two months later with no resolution One communication failure: package reportedly never shipped despite being told it had; owner suggested customer view security footage in person when customer was out of state; dismissive response to complaint STRENGTHS Consistent 3+ year relationships with repeat customers Professional handling of fragile/valuable items (artwork, auction pieces, jewelry, delicate goods) White-glove service approach noted multiple times Reasonable crating costs for artwork Reliable pickups and tracking Staff go beyond standard duties to assist customers
Driver reviews
Avoid this company at all costs.<br><br>This was the worst service experience I have ever had. I trusted this company to properly crate and protect an important and valuable object for shipment, and they failed in the most basic way possible: they did not adequately protect the piece before transport, which resulted in major damage.<br><br>What should have been an exciting day was immediately ruined the moment we opened the crate. I hired professional art handlers to uncrate and install the piece, and all of us were shocked by what we saw. The item was left without proper protective material/insulation and had clearly been allowed to move around during shipment.<br><br>Even more frustrating was the company’s response afterward. Despite multiple witnesses present during uncrating who saw the condition firsthand, the company denied responsibility and insisted the object had been properly insulated. However, when asked to provide any documentation or footage supporting their claim, they had nothing.<br><br>Not only was my object damaged, but the company also refused to refund the crating cost or offer any meaningful resolution. No accountability, no customer care, and no willingness to make things right.<br><br>When you hire professionals—especially for packing, crating, shipping, or handling valuable items—you are paying for expertise, protection, and peace of mind. I received none of those things.<br><br>I would strongly recommend taking your business elsewhere, especially if you are shipping anything fragile, valuable, or irreplaceable.<br><br>5 weeks or 5 months doesn’t excuse gross negligence
This best customer service I’ve ever received downtown . Staff helped me in a pinch couldn’t have been nicer . Would highly recommend if need something shipped downtown .
Poor communication and unprofessional handling of a basic issue.<br><br>I was repeatedly told my package had shipped and was “likely delivering,” only for USPS to confirm it was never shipped. When I raised this, the owner suggested I drive out to view security footage in person, despite knowing I was in Arizona and after previously stating the video would be sent.<br><br>Instead of providing documentation, I was met with dismissive responses and tone. All three locations are owned by the same people, and based on this experience, I would strongly suggest staying away from all of them. Get everything in writing and verify claims independently.
Great service. They really knew how to do everything and helped my business.
I had to ship some delicate items, and they made the whole process easy and stress-free. From packing to drop-off, everything was handled with care. The staff were friendly, patient and clearly knew what they were doing. My items arrived in perfect condition and at a very fair price. Highly recommend!
Docktime — driver reviews and facility info.