Seagirt Marine Terminal/Port of Baltimore

Facility info

OPERATIONS Live load/unload with significant wait variability — 2.5 to 8+ hours reported; some complete in 30-45 minutes once at dock Phone customer service difficult to reach; long holds and calls dropped Appointment scheduling mentioned but details sparse Staff may redirect trucks to wrong pickup locations multiple times Crane/lift operators skip over trucks arbitrarily Operating hours appear limited; workers take breaks and lunch breaks abruptly, closing windows mid-transaction FACILITY EXPERIENCE Overnight parking available (chassis lot mentioned) Bathroom/facility amenities not detailed in reviews Staff attitude inconsistent — described as rude, disrespectful, unprofessional by majority; some note professionalism if you follow rules Crane operators curse at drivers over intercom Stevedores described as disrespectful and territorial Yard conditions: clean, well-organized, busy High volume of freight and work available Security reasonable and quick GENERAL Plan for extended time on-site regardless of appointment Arrive early System has learning curve but workable once familiar Load times slow when actually processing (2.5+ hours not uncommon for unload) Getting empty containers out of chassis lot adds hours Recent management/operational issues reported; calls for investigation and personnel changes noted in reviews