Estes Terminal C/O IBM Corp

Facility info

Highly inconsistent service with notable standout staff. Operations — Pickup scheduling unreliable; multiple reports of missed pickups multiple days in a row despite confirmed ETAs — Communication failures common—don't count on proactive calls about delays or delivery windows — Some locations responsive and reliable for regular pickups; others consistently miss — Live load operations at some locations smooth and professional — Phone reps transfer calls without passing along shipment details; phone lines frequently go unanswered Delivery & Tracking — Tracking information often inaccurate—shows deliveries as completed or in-transit when they haven't occurred — Delayed deliveries standard; some shipments take 2+ weeks beyond scheduled date — Last-mile delivery contractors sometimes leave packages unattended without proper notification or door-bell use — Damage during transit and at delivery common; pallets arrive compromised, items broken or exposed — Delivery attempts sometimes documented falsely in system Facility Experience — Staff attitude wildly variable by individual—some reps genuinely exceptional, others dismissive or rude — Yard conditions poor at some locations; water and mud accumulation reported — Professional and organized operations at some terminals; chaotic at others — Driver professionalism inconsistent; some courteous and careful, others surly and careless — Safety concerns: inadequate staffing for deliveries (single-person crews on large items), improper handling The Real Story Performance hinges entirely on which terminal and which staff member you get. Pinebrook NJ terminal has earned consistent praise under specific employees. Other locations are unreliable. Company-wide communication systems appear broken.