Procter & Gamble Independence Site

Facility info

OPERATIONS Live load facility. Security gate check-in required — expect 30 minutes to over an hour wait at gate depending on time of day. Procedures inconsistent between visits. Appointment scheduling appears to be in effect but enforcement varies. Trailers must be 100% clean or rejected — facility won't allow cleaning on-site. LOADING/UNLOAD TIMES Wildly inconsistent. Range: 30 minutes to 12+ hours. Most common complaints: 4-6 hours for live loads, sometimes stretching to 8+ hours. A handful of drivers report fast service (under 1 hour), but these are exceptions. One report of 4 days to unload a trailer. Loads frequently overweight. FACILITY Massive P&G plant — one of the largest in the world. Very clean, well-maintained grounds. On-site truck scale available; staff can provide guidance if overweight. Overnight parking available but lot fills quickly; parking near entrance is time-consuming to find — recommend parking at rear near roundabout. Multiple dock doors available. STAFF & ATMOSPHERE Mixed reports. Security gate staff get consistent criticism for slow processing and indifference to driver schedules. Some loading dock staff reported as professional and friendly; others reported as slow and dismissive. A few very positive reviews about staff attitude, but these are outnumbered by complaints about rudeness and lack of respect for driver logs/schedules. CONCERNS Gate wait times frequently reported as problematic. Loading delays common and unpredictable. Staff inconsistency between shifts. HOS compliance may be disregarded. Communication issues regarding dock assignments and delays.