FedEx
419 E Brasher Rd, Roswell, NM 88203, USA
Operator: FedEx
Facility info
Multiple reports of false delivery attempts with no actual effort to deliver "Attempted delivery" notices issued without driver attempting door or following special instructions Packages left exposed outside/on porches without notification to recipient Medical supplies and medications left outside fences despite specific instructions Packages delivered to wrong addresses Gate infrastructure needs repair (broken hinges) Poor phone support — long hold times (25+ min), difficulty reaching live person, corporate number unhelpful No local contact number available Customer service issues unresolved for extended periods Delivery delays consistently 1-2 days at this location Weather used as excuse for non-delivery when other carriers operating normally Some staff praised as helpful and professional; others described as lazy and incompetent Confusing signage/facility layout Packages damaged during delivery Lost packages difficult to recover No apparent management response to recurring service failures Inconsistent service quality — some excellent experiences, many poor ones
Driver reviews
Great
I will pay extra for USPS or UPS in the future so I never have to use this terrible company again
Never use this service. Someone could have walked the package to my house quicker. It you have stock in Fedex you would be wise to sell it, they can't last much longer if they don't improve. They lie on the tracking and if there is a raindrop they call is dangerous weather and don't deliver. Use the USPS or UPS but froget they losers.
I have been waiting for a package since January 23. I understand that they were not able to deliver over the weekend because of the weather, however there is not excuse now, but they're still using it. Everyone in town is driving around. UPS and USPS have been delivering since Monday (Jan 26), but not FedEx. They talk nice on the phone, but that's it. Going to tell shipper to never use FedEx again. Very sad that this company charges so much, but does not value their customers enough to deliver in a timely manner.
Grossly incompetent drivers. There are always issues with deliveries, from lost packages to delivering in a place packages will get rained on, even though I have a covered deck. This FedEx contractor doesn't care and needs to fold asap. Oh, if the mountain areas get so much as 2" of snow, don't expect deliveries for a week. They claim hazardous conditions, though conditions have been well above freezing and all roads are passable.<br><br>Update: Today driver Saul marked my packages undeliverable due to extreme weather. It's 73° and sunny. 2 weeks ago he placed more packages in front of my garage while it was actively raining/snowing. Fire Saul! He's so lazy and incompetent it's not even funny. Does management here even give a shit, or can you just not hire talent that cares?
Docktime — driver reviews and facility info.