PavXpress - Clifton
499 River Rd, Clifton, NJ 07014
Operator: PavXpress
Facility info
Unload experience: Fast, efficient. No unnecessary waits. Drop and hook available. Inside docks keep you dry. Staff moves quickly. Facility layout: Very tight. Dock is behind building — difficult maneuvering, especially during daytime with other vehicles. Limited parking. Hard to turn around. Know the entrance is at 459 on address search. Staff attitude: Inconsistent. Some staff exceptionally helpful and friendly. Phone customer service has serious issues — documented rudeness, hanging up on callers, poor information. Management temperament problematic per multiple reports — unexplained scolding, dismissive toward driver concerns, hung up on customers. Operations: Unload times occasionally longer than expected. Appointment scheduling appears to have coordination issues (4-day delays reported). Website checkout errors. Phone line staffing limitations during closures. Wait times: Generally minimal for dock operations, but occasional delays reported. Overnight parking: No clear information. Tight facility overall. Bathrooms: Not mentioned. Notable: Long-term partners praise efficiency and training. Personal delivery service reports positive. However, delivery refusals documented despite advance address confirmation. Damage reports on fragile items. Facility described as professional by some, unprofessional by others — outcomes appear highly dependent on which staff member you interact with.
Driver reviews
Space is limited for manœuvres. Personnel is friendly and helpful.
Terrible shipping I will never use them again. 25 fragile stickers and they still laid the scooter on its side and caused damage
Good stuff,fast unloading
Worst freight company I’ve dealt with. Unprofessional driver, terrible communication and a rude customer service.
Extremely Disappointing Delivery Service<br><br>I had a very disappointing experience with PavXpress. The delivery was scheduled in advance, my address was confirmed, and I specifically explained that I needed the item delivered to my home. I was assured that this would not be a problem.<br><br>When the driver arrived, he refused to come down my driveway and offered only curbside delivery, despite the fact that other large trucks have successfully used my driveway without any issues. The item was around 300 lbs, so leaving it at the curb was simply not a reasonable option.<br><br>When I asked to speak with a manager, the response was extremely rude and unprofessional. Instead of trying to find a solution, the manager dismissed my concerns and ended the call.<br><br>The delivery was not completed and the item was taken back. Very poor customer service and communication. I would not recommend this company.
Docktime — driver reviews and facility info.