ABQ2

Facility info

ABQ2 Amazon Fulfillment Center, Los Lunas, NM Newly opened (late 2023/early 2024). Live unload facility. Appointments & Check-in Can only check in 30 minutes before appointment time. Arriving earlier won't help. Guard shack check-in: 2–4 hours wait typical. Lines wrap around facility and onto highway—check-in queues regularly exceed 100+ trucks. Gate system issues: slow processing, language barriers at automated gate, system doesn't update fast enough. Appointments have been deleted from system without notice; reschedules add 4+ days. Unload Times Live unloads consistently run 12–26+ hours. Many drivers report 15–24 hour waits. Palletized loads do not unload faster. Non-Amazon loads take significantly longer (6+ hours minimum, sometimes 20+). Staff communication poor: drivers told "2–3 hours" then told "1/4 left to go" with no actual progress; trailers sit on dock with green lights for hours with no movement. One reported case: 31+ hours from appointment time with no unloading completed. Facility & Overnight Ample parking and yard space available. Some reports of staff driving trucks away during night shifts, discouraging overnight rest. Verizon cell service poor/unreliable. One positive: yard truck docks trailer quickly; drivers can rest while unloading happens (when communicated). Staff & Operations Inconsistent professionalism. Some night shift staff described as slow, unprofessional, or dismissive of driver hours of service. Multiple reports of staff standing around chatting, appearing understaffed yet not working efficiently. Guard shack and receiving staff attitudes range from indifferent to rude. Some reports of security being dismissive about check-in procedures. One positive review noted staff being "very nice" and keeping driver updated during 6-hour unload. Language barriers reported. Area/Traffic Single-lane highway feeding facility creates massive traffic congestion. Nearby Walmart warehouse compounds problem. Employees leaving shift drive dan