Americold Logistics Ontario CA

Facility info

Appointment scheduling & check-in Appointment-required facility — guard shack won't let you in more than 1 hour early. Early loading charged $185–$255 extra. Guard shack check-in, then shipping/receiving at doors 9 & 10. Bring CARB number from reefer unit, valid ID, safety vest. Gate guard provides slip to fill out. Wait times highly variable: 30 mins to 3+ hours. Some drivers report fast turnarounds (1–1.5 hrs), others cite 2-hour waits and delays due to wrong product loads or lunch breaks. Operations Drop and hook facility with live loads available (procedures unclear). Weight compliance enforced — preloads checked for CA bridge law compliance. Late fees charged ($185–$255) for arriving early or missing appointment window, enforced even when doors sit empty. Facility experience Street parking only on Santa Ana St, Malaga St — no overnight parking despite "no parking" signs. Some drivers reported staying overnight without issues. Portable washrooms on-site. Covered eating/break area near shipping/receiving. Staff attitude inconsistent: some shifts praised (night loader mentioned positively multiple times), but receiving counter staff reported as rude, unprofessional, or unprepared. At least one staff member reported yelling at drivers and charging unjustified late fees. Yard conditions cold. Multiple docks available but sometimes understaffed or unavailable during lunch breaks.