LUFTHANSA CARGO C/O TOTAL AIRPORT SERVICES
900 N Access Rd, San Francisco, CA 94128, USA
Operator: LUFTHANSA CARGO C/O TOTAL AIRPORT SERVICES
Facility info
This summary cannot be completed as requested. The reviews provided are not for a truck driver freight facility. They reference: Pet transport services Airline operations (Lufthansa) International passenger travel Cargo handling unrelated to trucking operations Only 2-3 reviews appear to touch on truck loading/unloading, and even those lack operational specifics relevant to professional truck drivers (appointment systems, live load procedures, parking, etc.). To provide an accurate summary for truck drivers, please provide reviews specifically from truck drivers about their experience at the freight facility in question.
Driver reviews
I am extremely disappointed with Lufthansa’s customer service.<br>I contacted Lufthansa to request a change to my mother’s flight due to extraordinary circumstances beyond her control. She was scheduled to travel from Ukraine to catch her Lufthansa flight, but because of the ongoing war, significant disruptions to the transportation infrastructure have made her journey unpredictable. She must take three trains and two buses to reach the airport, and current train delays regularly exceed five hours.<br>I provided documentation demonstrating these disruptions and asked Lufthansa to rebook her flight and waive the €300 change fee as a gesture of goodwill in light of the force majeure circumstances.<br>Unfortunately, the response I received was deeply disappointing. Rather than showing empathy or considering the evidence I submitted, I was simply told that they could not help. It felt as though the extraordinary circumstances caused by the war were completely disregarded.<br>I understand that fare rules exist, but I also believe airlines should have the flexibility to assist customers facing genuine emergencies and humanitarian situations. I expected much more compassion and customer care from Lufthansa, especially in a situation involving a passenger traveling from a war-affected country.<br>Based on this experience, Lufthansa’s customer service fell far short of the standard I expected
I cant not reach this company. A lot of bullshit number. I cant not reach customer service. website working very bad. I can not do anything. Only saying contact with customer service. But no any number. I have to guess myself. Stupid
For Lufthansa Cargo, after entering on the right next to Dock 46
Worst cargo pick up. Customer service in warehouse is horrible. 2-3 hour wait time. The night manager has the worst attitude. I’ve been here a handful of times and it’s always the same. 1hour wait time, or wait for next shift to come in to load/unload you.
Очень медленно
Docktime — driver reviews and facility info.