9th Ave. Foods - Columbus

Facility info

Check-in & Appointments Appointment system enforced — $150 late fee assessed. Early arrivals (2-3 hours) generally accommodated but inconsistently. Check-in via tablet at window. Staff often waive late fees at their discretion, though not guaranteed. Load/Unload Operations Mix of drop-and-hook and live loads. Typical unload: 30 minutes to 2 hours after door assignment. Load times vary significantly — some reports 30 min, others 5-7+ hours after appointment. Call to door can happen quickly or with delays. One report notes drop-and-hook loads weren't ready, requiring extra wait time. Yard & Access One-way loop: enter south, exit north. Follow signs carefully — receiving office on north side. Adequate space to maneuver and turn around. Blind-side backing into doors required. Plenty of separation between truck doors. No overnight parking mentioned in operational terms. Facility Conditions Facility upgraded and larger than map shows. Clean restrooms at office. Dumpsters and trash cans provided. Doors well-lit with large numbers. Temperature control (one report noted 34°F — precool loads). Staff & Customer Service Highly variable. Multiple staff members consistently praised for professionalism and going extra mile. Some evening/night shift staff reported as short or rude. Management inconsistency noted — same situation handled differently by different staff. Bilingual staff available. Issues Waiting times unpredictable — some same-day appointments processed in under 1 hour, others delayed 5-10 hours. Some reports of staff being dismissive when approached about delays. Late fees enforced but sometimes waived. One report of staff refusing early check-in despite explaining driver fatigue situation, then another staff member accommodating same scenario.