DSV - Royal Canin

Facility info

Operations Drop and hook facility — must leave premises after dropping trailer. Live loads also available but significantly slower. Appointment scheduling required; arrive 30 minutes early. Check-in can be slow (15-30 minutes at guard shack, especially with multiple trucks). Must have pickup numbers ready or may be rescheduled. Slide tandems all the way back before entering gate. Load Times Highly inconsistent. Drop and hook: 30 minutes to 2 hours when smooth. Live loads: 4-24+ hours common. Some loads ready in 1.5 hours, others take 7-18+ hours. Communication about load status is poor — facility often doesn't call drivers. You must call provided phone numbers repeatedly to check status; calls frequently go unanswered. Heavy loads (Amazon freight) frequently nose-heavy; expect to adjust tandems at facility. After Drop No on-site parking once trailer is dropped. Street parking available nearby. Flying J about 2-3 miles away. Check back or call after approximately 2 hours; then continue calling every couple hours until load is ready. When ready, look for green light signal before returning to hook. Check-in/Paperwork Straightforward if you have all required information. Seal numbers provided at trailer — verify before leaving. Paperwork checked at guard shack on exit. Staff & Facility Experience Guard shack personnel: mixed reviews — some very professional and helpful, others dismissive or rude. Shipping/receiving: frequently described as unprofessional, unhelpful, unresponsive, and dismissive. Some reports of staff not knowing load status. Facility has adequate backing space. Restrooms available in shipping office. No overnight parking on property. Bottom Line Works well for drop and hook with realistic time expectations. Live loads unpredictable and time-consuming — plan accordingly. Success depends heavily on having correct pickup information and realistic communication about when loads will be ready.