MARS Petcare

Facility info

Gate/Check-In: Press button on keypad to call gate. Response times vary wildly—some drivers buzzed in immediately, others waited 20+ minutes with no answer despite facility knowing they were there. Once let in, check-in staff generally professional and friendly. No directional signage for receiving—expect to be passed between people. Unloading: Highly inconsistent. Range from 45 minutes to 2+ hours. Some drivers report sitting at dock for an hour before any movement even when they're the only truck. Inspect trailer after unload—trash and cardboard left behind. Safety/Yard: Unsafe yard conditions reported. Dump trucks zooming behind rigs during backing operations. Facility has loaded trailers overweight three times heading to California despite state restrictions—tandems couldn't be adjusted. Bathrooms: Conflicting reports. Some say bathrooms available and clean (must wear safety vest). Others report no driver restroom access. Facility/Staff: Generally friendly and respectful staff. Clean lobby/facility noted. No smoking on property. Other: Some appointments run on schedule, others don't. Night deliveries—unclear if gate access guaranteed. Pet-friendly facility but mixed reviews on pet food quality.