NFI - New Concord

Facility info

Appointments: Schedule buffer time—staff don't enforce appointment windows. Early arrivals typically accepted. Make sure your name is on the load list. Live load times: 2–7 hours standard. Heavy loads and rear tandem configurations take longer. Single-shift staffing creates bottlenecks; lunch breaks not covered. Check-in/check-out procedure: Guard shack entry, paperwork at dock 16 receiving, assigned dock, disconnect/reconnect, return to dock 16 for BOL, exit through guard. Inefficient layout requires multiple trips around building. Check-in alone can take 1+ hour. Guard shack: Quality inconsistent. Night shift reportedly rude or dismissive; day shift mixed. One person gates facility during peak times—creates backups. Inbound loads get priority over outbound. Security requirements: Photo ID and truck photos on entry. Seal breaking/cutting at gate. BOL name verification strictly enforced—mismatches send you back inside, causing 2+ hour delays. Drop and hook available: Easy in/out option if your load allows it. Overnight parking: Not mentioned in reviews. Bathrooms: Located between docks 50–51, clean. Some reviews report no public restroom access—inconsistent availability. Yard condition: Rough pavement with holes and missing concrete. Forklift operators sometimes careless with equipment. Staff attitude: Office/warehouse staff generally friendly and polite. Guard shack hit-or-miss, particularly night shift. Tone can flip between shifts drastically. Operating hours: 24/7 for drop/hook operations and unload.