NFI - Orlando

Facility info

Appointment scheduling not honored — expect 3–8 hour waits even with confirmed appointments; facility claims "no available doors" despite 90+ bays Drop and hook operation — disconnect at door, park in bobtail area, wait for notification to reconnect; process takes 51 minutes to 2+ hours depending on staffing Unload times highly variable — 25 minutes to 7 hours; speed depends on day/staffing levels, not load complexity No overnight parking on-site — roadside parking available nearby or Loves ~1 mile away Bathrooms unavailable or poor condition — single porta-potty described as unsanitary; no proper facilities Staff attitude inconsistent — ranges from professional/friendly to hostile; some security guards yell at drivers over minor mistakes Tight yard, difficult maneuvering — tight spaces around dock doors; sleeper cabs struggle; previous trailer damage noted Entrance off Landstreet — check in with guard shack first; signage lacking No consideration for late arrivals — Amazon loads cancelled if you miss appointment window by hours, no rebooking flexibility Language barriers — staff primarily Spanish-speaking; Google Translate required for some interactions