Burlington Coat Factory Warehouse

Facility info

WAIT TIMES ARE BRUTAL Expect 3–6+ hours minimum for unload; many reports of 8–10 hour waits Gate delays of 1–2 hours before receiving door assignment common Loading takes 2–3 days; pickup waits reported at 3–4 days with zero timeframe given APPOINTMENT SCHEDULING A MESS Appointment numbers frequently incorrect; requires rescheduling and rewaiting No communication on trailer readiness or load status; staff won't provide ETAs Facility doesn't coordinate simultaneous appointments well CHECK-IN & OPERATIONS Show license at gate on entry and exit Hand floor loading only—slow process Some gate traffic but security procedures handled professionally STAFF & ATTITUDE Mixed: night shift and some security staff praised as fast and friendly Day shift receiving office unresponsive; management communication poor Some security guards lack customer service skills; attitude varies widely PARKING No overnight parking on property Street parking available nearby PAY & DETENTION Load rates competitive; detention pay described as decent