Electrolux Products Inc

3551 E Francis St, Ontario, CA 91761

2.9 stars from 48 driver reviews

Facility info

Operations Drop and hook format. Security check-in required at gate — have license and high-visibility vest ready. Check-in at shipper window after gate. Appointment scheduling exists but not consistently respected — expect to wait regardless of appointment time. Early check-ins sometimes accepted, sometimes not. Trailer must be spotless — minor blemishes can result in rejection. Axles may need to be slid to rear and trailer disconnected during loading. Loading times Wildly inconsistent. Ranges from under an hour to 6+ hours. Small loads (20 pieces, half-trailer) tend faster. Full loads slower. Many reports of 3-5 hour waits. Some drivers reported good experiences with quick turnaround; majority report significant delays. Facility experience Newer facility with good maneuvering space for 53-foot trailers. Easy to enter and exit. Parking available on-site. Security personnel described as strict/by-the-book but sometimes professional and friendly — depends on individual. Staff attitude inconsistent — some report friendly, helpful people; others report lazy, disrespectful staff. Shipper window staff sometimes unresponsive or unhelpful when inquiring about status. Safety & damage concerns Multiple reports of trailer damage during loading operations (dragging instead of lifting). Facility reportedly not taking responsibility for equipment damage. Bottom line Plan for extended wait times. Keep trailer immaculate. Bring proper safety gear. Appointment times appear flexible/unreliable.

Driver reviews

  • 5.0 / 5

    Not confusing at all went in this place was at LA. I believe in the went to Best Buy in Phoenix. Will tell you Best Buy in Phoenix has our things together nice and easy took about an hour to download but got her done with the place loaded in LA was pretty fast easy and easy out. Gotta drop your trailer and then wait for your phone call

  • 1.0 / 5

    Sitting around for 6 hours and trailer is still not loaded. These guys make snails look fast. I've been at their window trying to ask what's going on for an hour and nothing.

  • 1.0 / 5

    Be careful with your trailers This so true No it happens to my trailer. I went to this place yesterday and they damaged my trailer this is unacceptable they don’t care about our equipment and they need to take responsibility Take care of your equipment mi gente Don’t be lazy you are using a forklift lift it and don’t drag it

Docktime — driver reviews and facility info.