Gilbert USA

Facility info

Appointments required — strictly enforced, no early check-in Drop and hook available — generally fast when it works (30 min to under an hour) Check-in slow and problematic — some drivers report two separate check-in/check-out procedures, bottlenecks with single security staff Security issues — multiple reports of rude, dismissive attitude from gate staff; language barriers reported; headphones worn during interactions Yard conditions tight — cramped backing, crowded trailer staging, limited space for drops, single entrance causing congestion Bathroom facilities poor — building restrooms worse condition than portable units Communication breakdown — drivers report inability to reach facility; trailer inquiries go unanswered (one driver called 148 times) Damage disputes — multiple unresolved trailer damage claims with facility denying responsibility despite evidence Staff attitude inconsistent — some drivers report helpful crew and good operators; others describe dismissive, no-manners approach Fast turnaround possible — when operation runs smoothly, in-and-out under 30 minutes reported No empties available Yard is large — easier backing in some areas despite overall crowding