McLane Atlanta

Facility info

OPERATIONS Receiving starts 10-10:30pm. Call gate number with PO to get door assignment — don't use call button (often broken). Appointment times not strictly enforced; cutoff around 7-8am for reschedule. Can arrive 1.5-4 hours early and get in line; gate opens before official receiving time. Drop and hook — break seal, back to dock, bring paperwork inside. Lumper fee required (lumpers handle unload). Credit card often not accepted — money/check code required. One-way facility: enter right side, exit left side. WAIT TIMES Wildly inconsistent. Some drivers report 30 mins to 1.5 hours. Others report 3-6+ hours between door assignment and paperwork completion. Unload speed varies; actual unloading often fast once started but delays before door assignment common during peak times. FACILITY EXPERIENCE No overnight parking on property or adjacent streets — ticket risk. RaceTrac 1 mile away ($21/day or 4-hour limit). Pilot #331 about 6 miles away. Tight backing area with limited maneuvering room. Bathrooms reportedly dirty/unsanitary. Staff attitude mixed — some reviews praise friendly, helpful personnel; others report rudeness, ignoring drivers, being on phones. Gate/phone issues: number goes to voicemail frequently, not answered consistently. Yard can get congested with trucks during peak hours. INCONSISTENCIES Appointment enforcement unclear — some turned away if late, others accommodated. Staffing and service quality varies significantly by shift and day.