NFI - Kutztown #3

Facility info

Strict appointment-based system. Missing appointment by even 35 minutes means rescheduling. Early arrival doesn't guarantee early door assignment. Door assignment wait times are inconsistent and problematic. Many reports of 1-3+ hour waits after check-in to get assigned a dock door, even with confirmed appointments. Some drivers report quick doors, others describe it as the biggest bottleneck. Check-in procedure: bring CDL, tractor plate number, trailer plate number, cell phone number, company name. Takes 30-45 minutes on the paperwork side alone for some. Coca-Cola loads: dock 30 on west/back side of building. Other loads check in between doors 79-80 (or recently door 96 per some reviews). ShipBob loads: doors 79-80. Walmart/Target/VTech: dock 31. Unloading speed: when actually at the dock, typically 20-30 minutes. Some reports of under 20 minutes with particular staff members. Speed varies significantly by product type and workload. Must disconnect trailer and park separate from dock door while loading happens. Wait for phone call or staff notification when done. No overnight parking available. Restroom availability unclear from reviews. Staff attitude varies widely. Some staff described as slow/unwilling. Others praised as fast and professional. Language barrier noted—Spanish speakers report smoother experiences. Parking lot space adequate when available. Opens 8am weekdays, some locations open earlier for specific customers (6am for Coca-Cola noted). Facility operates as two separate operations (NFI and another company). Easy to get confused about which side to use. Safety vest required before entering dock area.