Niagara Bottling - Brigham City

Facility info

Automated robot loading system — only 2 trucks at a time, capacity bottleneck Check-in via intercom/kiosk only — no human contact at gate; 10–45+ minute waits common Wait times highly variable: 30 mins to 7+ hours after appointment; many report 2–3 hour average delays even when on-time Overweight loads consistent problem — scales nearby (Love's) but facility won't pre-coordinate weight distribution; drivers charged overages Dock alignment requires precise laser-guided backing — tight tolerances, no staff guidance available Bills/BOLs left in trailer or at exit kiosk — drivers must print own paperwork; communication failures common No bathrooms — only port-a-potty (often full/gross); no overnight parking Limited staff interaction creates frustration — gate staff sometimes rude/dismissive; yard workers occasionally unresponsive to questions Some reports of staff unprofessionalism — dock assignment errors, refusal to admit mistakes Facility under construction/newly renovated — mixed cleanliness reports Load times when running smoothly: 30 mins–2 hours; when problems occur: 5–7 hours typical DOT compliance concerns — facility pressures drivers to leave when out-of-hours; flagged for conflict with electronic log regulations