Procter & Gamble Paper Products

Facility info

Wait times wildly inconsistent — ranges from 45 minutes to 49+ hours. Many reports of 12-24+ hour waits for live loads despite appointment times. Some loads ready quickly, others stall with no updates. Live load vs drop and hook — live loads consistently problematic with extended waits. Drop-and-hook typically faster (1-3 hours common). Can bobtail out or wait in designated bobtail parking area while trailer processes. Communication breakdown — staff tells drivers to call back repeatedly (every 1-3 hours) instead of proactively updating. Frequent discrepancies between quoted times and actual times. Phone staff reported as rude. Check-in process slow — 45+ minutes to an hour common just to get checked in. One lane creates highway backup. Trailers sometimes routed to wrong locations. Trailer inspection required — must stop at security building for inspection upon arrival or load will be rejected. Cleanliness enforced — dirty trailers refused with no on-site cleaning available. Some loads (wet lap paper) extremely difficult to clean out of trailer afterward. Overnight parking available — yes, can drop trailer and stay. Restrooms on-site (actual facilities, not porta-potties). Nearby Walmart noted as truck-friendly parking alternative. Staff attitude mixed — check-in staff sometimes friendly; warehouse and yard personnel frequently reported as rude, dismissive, unprofessional. Guards allegedly ignore driver questions. Facility conditions — adequate maneuvering space. Note: facility has experienced tornado damage affecting warehouse capacity, which may explain some delays. Yard operations disorganized. ELDs problematic — wait times eat into driver hours. Multiple drivers note lost income from missed subsequent loads due to time spent waiting here.