Ryder/ KRAFT

Facility info

Kraft Heinz Lathrop Mixing Center | 980 E Louise Ave OPERATIONS 24-hour facility Appointment-required; won't let you in until 30 min before scheduled time Live load available but can be inconsistent—some days they refuse live loads without notice Drop and hook service available Check in at guard shack first, then proceed to office for door assignment Before entering gate: slide tandems all the way back, set reefer to 28 degrees, fuel tank 3/4 full minimum Reefer must be clean Load times highly variable: 1–3 hours on good days, 6–10+ hours common; some drivers sent away after waiting hours when loads aren't ready FACILITY EXPERIENCE No overnight parking Restrooms available and clean Vending/snack machines in check-in office Huge facility with confusing layout—odd dock numbers on back side, even numbers on front; poor signage from street (turn at Sinclair's Gas Station corner) Yard conditions: paved roads, generally maintained Two Kraft addresses in area (980 and 500)—confirm correct location before arriving Parking lot access sometimes blocked without explanation STAFF & SECURITY Security inconsistent—some drivers report friendly, helpful guards; majority report rude, dismissive, unhelpful behavior Multiple complaints about specific guards (descriptions vary: older woman, white male 50–65, fat, deep voice, irritable demeanor) Office staff attitude ranges from helpful to dismissive; some refuse to write check-in/out times on paperwork Loading/forklift crews frequently slow or make errors; some trailers loaded incorrectly, requiring reloads OTHER ISSUES Weight problems common—overloaded axles, seal mismatches requiring corrections New software causing delays Inconsistent execution despite facility being well-designed and efficient in theory