Saddle Creek Logistics Services

Facility info

Appointment-only facility — don't show up early expecting to get in; strictly enforced Live unload — drop trailer, wait for call when finished, get paperwork, hook up and leave Check-in process — report to guard shack, get building assignment (12+ buildings on-site), proceed to correct office/building, get door assignment, slide tandems and unhook before loading Wait times all over the map — ranges from 30 minutes to 5+ hours; most commonly 1.5–3 hours; some report loading starts around appointment time even if checked in early Unload speed variable by building — some report 30–45 minutes, others 2–3 hours; Sam's Club side reportedly faster Staff attitude inconsistent — many report friendly, helpful, professional personnel; multiple complaints about rude staff at specific buildings (15, 16 North), with some drivers noting slow or dismissive check-in/checkout Staging/parking tight — limited bobtail parking area, difficult to back in; stay within designated truck parking only Navigation confusing — 12+ warehouses with different procedures; get building number from broker beforehand, grab map at gate if first time No overnight parking Bathroom on-site — at check-in office Guard shack details — get your seal from back of trailer before leaving; don't seal it yourself Tandem slides required — won't load if you can't get tandems to rear Load rejection strict — quick to reject shifted pallets without allowing fixes Gate procedures — use center lane on entry (right lane is "no trucks"), don't block cul-de-sac, one guard may request drivers keep back door open for faster security checkout Overloading concerns — at least one report of facility intentionally overloading to test drivers, leaving limited unload options Security issues reported — preferential treatment for certain carriers; one supervisor allegedly threatening to ban carriers arbitrarily Detention game — one facility section (Ocean Spray) allegedly timestamps completion as loading finish time, not paperwork pickup time, to avoid detention pay