SpartanNash Military - Oklahoma City

Facility info

APPOINTMENTS & CHECK-IN Call gate number to check in or use FreightSmith app (download in advance if possible) Check-in process can be inconsistent — staff may or may not be responsive at locked doors Early arrival doesn't guarantee early service; PO numbers may not be active until scheduled time Missed appointments trigger $500 rescheduling fee; no second chances, no waiting list Must make your appointment window — receiving only operates 8pm-2am (some flexibility for check-in earlier, but unloading won't start until scheduled time) UNLOAD TIMES Consistently slow: 5-11 hours reported frequently, even for small loads (4-10 pallets) Many drivers report 8-9+ hour waits Paperwork processing adds 2-3+ hours after unloading Unload bays may stay closed for first several hours after arrival LUMPER FEES High and unpredictable: $400-$675+ reported Additional charges for perceived load issues (pallets sideways, etc.) Rescheduling fees ($500) stack on top of lumper charges Must pay through FreightSmith app or company EFS system — payment processing can add significant delay Discounted rates only apply if you use automated check-in; missing this step costs more FACILITY CONDITIONS Overnight parking available on-site No restroom facilities inside; filthy porta-potty outside Dirty yard conditions reported Poor security (unsupervised access to trailers) Load locks may not be returned after unloading STAFF & OPERATIONS Inconsistent service quality — some positive experiences with helpful office staff, many reports of rude/unprofessional behavior Remote check-in person based in Colorado Staff frequently unavailable or unresponsive Unloading speed varies (some report efficient lumpers, others describe glacial pace) No consistency in dock procedures between loads OVERALL Majority of reviews are highly negative. Experience depends heavily on load type (dry loads reportedly faster than reefer) and timing. Best strategy: bid high to account for detention, download FreightSmith app before arrival