Springfield Distribution Center: Gordon Food Service

Facility info

Appointment scheduling: Must call number on gate/fence to check in — they'll assign dock door. Appointments strictly enforced; arriving early doesn't guarantee earlier unload. High variability in wait times between appointment and door assignment. Unloading: Extremely slow — consistently 2–7+ hours to unload. Food service loads and frozen items particularly slow. Lumper facility with high fees. Many drivers report sitting hours after unload waiting for paperwork. Overnight parking: Staging area available before appointment; limited spaces, fills up. Love's Travel Stop ~1 mile away as backup. Can often return to staging area if needed. Check-in procedures: Call number on gate immediately upon arrival. Bring seal with paperwork after breaking it or they won't sign off. Bathrooms: Only porta-potties available — indoor restroom locked/out of order. Multiple complaints about cleanliness. Staff attitude: Mixed — some describe office staff as "nice," "professional," "courteous." Others report receiving personnel as "rude," "disrespectful," "nasty." Yard conditions: Plenty of backing space, easy dock access. Dock lanes reportedly trashy — watch for nails. Some note missing load locks on arrival/departure. General: Expect minimum 3–5 hours total time. Food service industry standard processing includes item-by-item counting that holds drivers. Avoid if possible; skip weekends if you can.