FAUST

Facility info

Fast unloading — typically 30-40 minutes, sometimes under 15 minutes. Multiple drivers report completion well ahead of appointment times. A few outliers cite 4.5 hours or extended waits, but these appear exceptional. Overnight driveway parking available before security gate. Drivers confirm they can sleep and staff will knock to collect them around 3-6 am for early unloading. Staff generally friendly and helpful. Most reviews praise professionalism, willingness to assist, and pleasant demeanor across all roles. One driver noted staff accommodated a load 2 days early due to shipper error. Receiving operations: Starts around 6-7:30 am (one review mentions 3 am start, but another clarifies actual receiving starts 7:30 am). Clean bathrooms and driver lounge available. Vending machines on site. Appointment scheduling inconsistent. Appointment times don't always dictate dock assignment or unload sequence. Early arrivals sometimes get doors before scheduled time; others experience long waits despite appointment slots. One driver reported appointment confusion (told 7 am-2 pm window, then told no appointment existed upon arrival). Staffing concerns noted. One review flagged understaffing in receiving (1 person covering 8 doors on a Monday). Another noted only 1 of 12 docks in use during their visit, creating bottleneck. Communication issues reported. One driver noted difficulty reaching facility by phone, voicemails unreturned, uncertainty about order confirmation. Location: Right off I-10, accessible via GPS.