Kraft Foods

Facility info

Wait times: Highly inconsistent. Reports range from under 1 hour to 19 hours. Most common complaints center on 4–8 hour waits despite appointments. First-come-first-serve treatment reported despite having appointment system. Some drivers loaded quickly (1–2 hours), others sat extended periods with little explanation. Appointment scheduling: Appointments exist but don't appear to guarantee timely service. Multiple reports of arriving early and still waiting hours. No shipping/receiving 5 p.m.–10 p.m. window noted. Live load/drop: Mix of live loading and drop-and-hook available. Drop load option confirmed by some drivers. Check-in procedures: Long waits at office window reported. Staff can be unresponsive—phones reportedly hung up on, no one at desk for hours. When contacted about delays, office staff reported as dismissive and rude. Dock setup: Blind side backing required. Tight maneuvering space, especially at shipping/receiving docks. Limited staging area—trucks queue on street/road when lot full. Police reportedly move trucks from roadside due to space constraints. Facility conditions: Tight entrance and exit. Minimal room around dock area. Very tight parking lot. Narrow passages. One report of trailer washout requirement for pickups. Construction access issues on County Rd N (use Camp Phillips/Northwestern Ave detour). Overnight parking: No overnight parking at facility. Nearby parking found on Northwestern Ave reported by one driver. Staff attitude: Mixed reviews. Some drivers report friendly, professional, courteous staff and quick service. Others report rude personnel with poor attitudes toward drivers. Receiving side reportedly has had particularly nice staff in some instances. Facility quality: Clean. Professional automated section. Generally well-maintained.