Core-Mark International

100 West End Rd, Wilkes-Barre, PA 18703

Operator: Core-Mark

2.2 stars from 113 driver reviews

Facility info

UNLOAD TIMES Painfully slow. Typical unload is 4-6+ hours even for small shipments (few pallets). Some drivers report being done in 1-2 hours, but these are exceptions. Unloading team works their own loads first, regardless of your arrival time. Additional delays happen after physical unload while waiting for paperwork/counting. LUMPER FEES Expensive and inconsistent. Expect $150-$400+ depending on load size. Full truckloads reported at $600-$1,385. Confirm broker is paying before arrival. Payment disputes can add hours to checkout time. APPOINTMENT SCHEDULING Strict on timing. Arriving late (even 30 minutes) can result in $400 late fees or next-day rescheduling. Some reports of appointments being cancelled or rescheduled days out due to staffing/holiday weekends. Early arrival doesn't guarantee faster service. CHECK-IN & PROCEDURES Check in with guard inside building for door assignment. Must chock wheels and place provided cone in front of truck. Docking is relatively easy with large spacing. Receiving may not be present at scheduled appointment time—expect 30-60 minute delays before unloading starts. PARKING No overnight parking available at facility. Street/curbside parking reported at nearby driveway with 3 spaces. Truck stop 13 miles away. FACILITY CONDITION Industrial warehouse setting. Located in rough neighborhood—use caution after dark. Vending machines available. STAFF ATTITUDE Mixed reviews. Some describe staff as nice and polite. Others report rude, unprofessional, or dismissive behavior—particularly around paperwork processing. General sense that staff is unmotivated or indifferent to driver time. RESTROOMS Available inside building near guard station. OVERALL High-risk load for schedule delays. Suitable only if you have significant buffer time. Many drivers advise refusing or avoiding loads here entirely.

Driver reviews

  • 1.0 / 5

    This place is unbelievable took them 5 hours for get 14 pallets off which they don’t even have to brake down.Drivers stay away from this place unless your a company driver.

  • 1.0 / 5

    Terrible place. Appointment was 5am. Got here 445am Its 930am. Still not done. Had a pickup at 10am not far from here.. Not going to make it. This place is definitely not worth it! No movement at all.

  • 1.0 / 5

    holy cow! I had to work late tonight I used my wife's car so I filled it up for her. while at the Rutters the guys inside the trailer where slamming pallets down and it was freaking loud! echoed through the neighborhood. I can't believe the level of disrespect, disregard for other people... I shot a video but can only post it once on Google maps...

  • 1.0 / 5

    Hours waiting to unload.

Docktime — driver reviews and facility info.