KRAFT Foods Group Ontario CA

Facility info

Appointments Required Strict appointment-only facility. Don't show up early—you'll be turned away. Don't arrive more than 20 minutes late. Some reports of issues when drivers arrived before their window, even by 5 minutes. Check-in & Gate Pull to gate, call phone number for door assignment. One truck at a time at gate. Staff sometimes slow to respond; may need to wait for someone to assist. Gate doesn't have dedicated personnel manning it. Live Load/Unload Live unload only. Unload times vary widely—some report under 1 hour, others 2+ hours. A few reports of 4-10 hour delays with no clear explanation. Loading operations (pickup) reportedly have significant delays; some report waiting until 8-9pm despite arriving earlier. Facility Layout Tight backing. Dock doors very close together—difficult if your trailer has wings. Limited lot space. Multiple drivers note this requires solid backing skills. Some say room is adequate if you can drive; others say it's genuinely tight. Docks range from easy to challenging depending on which door assigned. Wait Times Inconsistent. Some in/out in 1 hour, others report 2-7+ hours with no clear pattern. Multiple drivers report shift changes causing delays or long waits with no communication. Staff & Attitude Mixed reviews. Some report very friendly, professional, efficient crew. Others report unprofessional behavior, gatekeeping on paperwork release, employees ignoring drivers during document signing, poor communication. One report of staff accusing driver of "sneaking through gate." Parking No overnight parking. No lot parking after unload—move out when done. Facilities Small vending machine available. Restroom by check-in window. Clean per some reports. Other Notes Swift daycabs reported cutting in line at gate. Unload quality varies by shift. Pickup operations particularly problematic. One report of facility refusing entry late in day despite posted hours. Entrance for shipping & receiving on E Airport Drive.