Nortera

Facility info

Operations Call shipping office at gate — gate opens automatically, don't wait for verbal confirmation Don't scale on arrival unless instructed; proceed directly to office (door #4) Shipping/receiving: 6 AM–midnight Live load/unload operation Unload times highly variable: 1–4 hours reported. Some complete in under 1 hour, others wait 3+ hours. Seal-cutting delays mentioned. Paperwork can add 1+ hour Facility experience No overnight parking Restroom inside near shipping office, door #4 adjacent to dock #4 — note: toilet reported closed for extended period with no repair action Yard crowded with cars and trailers; avoid blocking traffic while waiting Staff attitude mixed: reports range from "fast and friendly" to complaints about not respecting driver time Service quality inconsistent across visits