Americold Logistics Carthage

Facility info

OPERATIONS Appointments required—late fees ($150–$205) apply if >30 mins past appointment time; waived if you call 2+ hours ahead to notify delay Drop and hook available; some loads require live unload Check in at gate/guard booth first—they assign door and provide gate code for staging area Door assignment can be immediate or delayed; waits range from under 1 hour to 4+ hours depending on day Unload times: typically 30 mins to 2 hours once at dock, but total facility time often 2–6 hours due to queue Food-grade trailers required; trailer must be dry, clean, no odors, no holes—rejected otherwise Engines must be shut down once parked; refrigerator units must be off before entry Load securement straps required No APU allowed running FACILITY EXPERIENCE Underground cave warehouse—unique setup but no cell service inside; plan accordingly Overnight parking available in designated North lot (limited) and staging lot (plenty) Gate code provided at check-in for parking access Drivers lounge available at bottom of hill after check-in; some reports of poor women's restroom conditions (stalls without doors, non-functional toilets) Bathrooms also available next to tunnel/dock #4 Staff attitude mixed: security/gate staff consistently friendly; office staff vary—some very professional and helpful, others reported as rude Good signage and cave maps provided, though primitive; backing is tight but manageable with clear lanes Staging area allows 10-hour rest while waiting Good lighting throughout Limited WiFi/no internet access Some operational inconsistency day-to-day OTHER NOTES Bring snacks—no entertainment options while waiting underground Allow extra time for navigation first visit; familiarize yourself with system Drop-and-hook expedited (30 mins–1.5 hrs) vs. live load (2–6+ hours) Pets allowed but must stay in truck Facility handles significant underground logistics operation; staff manage complex scheduling Tandem axles to rear of facility