Imc-MetalsAmericaLLC

Facility info

Appointments often mismatch system records — arrive early to confirm actual appointment time, not just what you were told. FCFS operation means early arrival helps. Highly variable unload times — ranges from 30 minutes to 8 hours. Most common complaint is slow staff and long waits. Expect 2–5 hours as a realistic baseline. Tight backing area with poles near scales — manageable for experienced drivers but requires attention. Single-truck staging with rest waiting on street creates bottlenecks. Check-in procedure — report to guard shack with driver's license, truck registration, MC/DOT number, and cab card. Fill out paperwork while waiting for dock assignment. Pull to scale (watch for green light), back up to dock. Weigh out on scales before leaving — mandatory both directions. Overweight loads may require reloading. No overnight parking — plan accordingly. Restroom available at scale house. Staff attitude mixed — security typically friendly and polite. Loading crew described as both "very nice" and "lazy" depending on shift/day. Night shift has reported rudeness. Safety concerns in reviews — fire extinguishers blocked by pallets and general facility disorganization noted. Pickup operations smoother than deliveries — pickups often complete in under 1 hour; deliveries significantly slower. Yard conditions tight — limited parking space, cluttered areas reported.