Americold Logistics
1634 Midland Blvd, Fort Smith, AR 72901
Operator: Americold
Facility info
OPERATIONS Call from truck to check in/out — phone number on office door Appointment required; don't expect early service regardless of early arrival Live load facility — can take 3-10+ hours from check-in to door assignment to completion Empty drop inspections required before drop Reefer wash receipt mandatory at check-in — facility very strict about this; missing receipt means you'll be sent to TWA Truck Wash (10 miles away) even if trailer appears clean Multiple late fee reports ($155) — arrive on time to appointment Some inconsistency in enforcement depending on staff/circumstances FACILITY EXPERIENCE Very limited overnight parking in rear lot — small and often full; curb parking reported Tight docking — doors 1-4 especially difficult; tight spaces between trucks; muddy/poor ground conditions in wet weather; potholes Bathroom available at office; vending machines (drinks/snacks) Staff attitude mixed — some staff very professional and helpful; others reported as slow, dismissive, or rude; language services available (Spanish/English) Friendly warehouse staff willing to help in emergencies No 24-hour operations confirmed in GPS, but some reports suggest late-night/early-morning loading possible NEARBY ALTERNATIVES Pilot truck stop ~10 minutes away (shower, food) Walmart parking at 2425 S Zero Street nearby Truck scale 6.5 miles away on I-540 S exit 12
Driver reviews
Provided great customer service and gave me a nice cold slush
Mi calificación es por la falta de avisos, ya que yo llegue en tiempo y forma a mi cita, solo que el pick up estaba incorrecto, mas el sistema del check in no me confirmo nada, hice el proceso del registro sin problema (con el pick up erróneo) y después de unas horas en espera quise checar el estatus y no me arrojaba ninguna cancelación y/o notificación de la cancelación, al ir a oficina y preguntar, solo me dijeron que no aparecía mi nombre. Me pidieron el pick up de la carga y fue ahi donde me confirman que el pick up no es, que debe empezar con 500 ó 501 y me volvi a registrar con el nuevo pick up, si el sistema me hubiera confirmado o avisado que el pick up estaba mal, no hubiera perdido las 6 horas que perdí. Y si la primera vez que me registre avise en oficina que ya me había registrado y me confirmaron el registro<br>Asi que no se confíen, confirmen primero el numero de pick up en la oficina antes de registrarse en el sistema.
Great communication and fast service
Pésimo lugar si llegas tarde te cobran pero ellos tardan y ahí está uno como menso
Docktime — driver reviews and facility info.