Kohler Co. - Huntsville

Facility info

LIVE LOAD OPERATIONS Extremely inconsistent load times: ranges from 30 minutes to 14+ hours Most common complaint: 4-8 hour waits are standard, not exception Appointment times are meaningless — loads frequently not started when scheduled Check in at Gate 1 with security, get door assignment, drop trailer, wait for call Some loads never materialize or are incomplete after extended waits DROP AND HOOK Fast when available — 30 minutes to 2 hours reported Limited availability; not always option CHECK-IN & PROCEDURES Enter Gate 1 on Wall Triana Hwy (I-565 Exit 9, turn right at Dunlop Blvd SW) Guard shack check-in, receive door number Three separate yard locations close together Tandems to rear, disconnect before waiting Multiple facilities on same property — main trailers parked at 3356 Wall Triana Hwy WAIT TIMES Highly unreliable — common to wait 5-8 hours minimum Some drivers report 10-14 hour waits No correlation between appointment time and actual loading start Warehouse staff reportedly candid about extended timelines upfront in some cases FACILITY EXPERIENCE Overnight parking available (though construction may limit it currently) Bathrooms available Good lighting, adequate maneuvering space Staff attitude: mixed — gate/security generally friendly and professional; warehouse staff ranges from helpful to dismissive and rude Construction ongoing — impacts parking and operations Some equipment issues reported (ramps, forklifts, general disorganization) STAFFING & COMMUNICATION Gate security: consistently rated friendly, professional Warehouse/shipping office: inconsistent, some reported rude or indifferent Poor communication about delays or load status Management appears disorganized; employees sometimes unclear on procedures BOTTOM LINE Plan for significant wait. Live load here is high-risk for schedule compliance. Drop and hook preferable if available. Staff professionalism varies. Construction currently impacting operations.