XPO Logistics

Facility info

OPERATIONS Appointment scheduling chaotic and unreliable. Delivery windows frequently changed without notification — sometimes same-day, sometimes retroactively. Multiple reports of dates moved 2+ months out or shifted to early morning (6am) without consent. Confirmed appointments regularly missed with no call/no-show. Some drivers mark deliveries as completed when items never left warehouse or were never attempted. Call-ahead confirmations ignored or contradicted by dispatch. Tracking links and automated notifications frequently inaccurate. Wait times for unloading reported at 3-4+ hours; facility takes mandatory breaks regardless of remaining work. Live load operations. Installation services inconsistently available — drivers sometimes refuse to install despite customer payment; other times claim lack of certification. Haul-away/old item removal frequently not completed despite being paid for. Drivers occasionally refuse to complete basic job duties. Check-in at door 71. Facility doesn't open until 8am even with earlier appointments. Overnight parking available. FACILITY EXPERIENCE Overnight parking available and overnight stays permitted for drivers needing rest. Bathrooms available. Staff attitude highly inconsistent. Some individual staff members praised for professionalism and problem-solving (particularly noted manager). Many reports of rude, dismissive, profane, or disrespectful drivers and office staff. Phone lines frequently busy or not answered; calls dropped mid-conversation. Office staff claim inability to locate managers or provide basic information. Overseas customer service team unable to escalate to local management. Return calls promised within 24-48 hours rarely materialize. Yard/facility conditions: Multiple reports of items left outside exposed to weather, placed on wrong surfaces, or abandoned without notification. Damage to driveways reported. Missing inventory common — items lost, not scanned in, or allegedly stolen from warehouse. Documentation repeatedly lost or mishandled. Product mismatches and wrong items delivered. CRITICAL ISSUES Widespread pattern of theft/missing inventory allegations. Delivery personnel documented removing safety components (anti-tip brackets), failing to ground power cables, removing appliance doors and leaving items in unsafe condition. Professional attire issues noted. At least one report of staff smelling of cannabis. Company appears to operate under multiple names (XPO, RXO) — unclear if same entity or rebrand.