XPO Logistics (Home Delivery)

Facility info

Consistently on-time or early arrivals with advance phone/text notifications (typically 20-30 minutes before) Professional, courteous demeanor across vast majority of deliveries Efficient service—jobs completed quickly without rushing quality Strong communication throughout process: email, text, and phone updates standard White glove service standard: assembly, placement, haul-away of old items, stair delivery to upper floors Go-above-and-beyond behavior common: moving furniture to preferred locations, removing doors for appliances, protective measures (removing shoes in rain) Appliance installation handled competently in most cases with clear explanations to customers Two notable failures: one LG washer delivery forgot to remove shipping bolts (machine inoperable until crew returned week later); one Samsung microwave/range removal incomplete with argumentative staff and poor follow-up resolution requiring customer to coordinate between companies One scheduling failure: multiple rescheduled delivery windows, late arrival (7:45pm vs promised 3-7pm window), and inexperienced crew lacking proper tools and gas line knowledge Quality control gaps exist despite generally strong performance Overnight parking not mentioned in reviews Bathroom availability not mentioned in reviews Staff attitude: overwhelmingly positive in vast majority of interactions; rare instances of dismissiveness or poor professionalism