Darnel Group

Facility info

Load times: Highly variable—anywhere from 15 minutes to 8+ hours. Most complaints center on 4-5 hour waits. Early arrivals (0700 when facility opens) appear to move faster. Floor-loaded freight takes significantly longer. Check-in: Assigned dock door upon arrival. Some reports of dock assignment errors causing additional delays. Appointment scheduling: Required. Arriving early (1-2 hours before scheduled time) doesn't guarantee faster service. Load type: Mix of live loads and drop-and-hook. Restaurant Depot loads are floor-loaded and add 4-5 hours per stop on the unload end—factor this into your planning. Facility conditions: Small lot but maneuverable. Product comes off production line throughout the day, which impacts loading speed. Staff: Generally friendly and accommodating when contacted in advance. Some dock coordination issues reported. Overnight parking: Limited availability. Operating hours: Opens 0700. Check in at dock door 9 or nearby. Packaging: Lid fit issues noted on some loads. Quality variable. Bottom line: Plan for 2+ hour minimum load time. Get there at opening if possible. Avoid tight delivery windows unless load is drop-and-hook confirmed. Restaurant Depot and floor-loaded freight adds significant time on both ends.