Envases-Waco

Facility info

OPERATIONS Appointment system used but often doesn't correlate with actual load times. PO# and destination sufficient for check-in. Mix of live load and drop/hook. Check-in at office required; drivers directed to park on street or in lot to wait for door assignment and phone call. No guaranteed door time — can wait 2-5+ hours after check-in before dock assignment. WAIT TIMES Highly variable and unpredictable. Range: 1 hour to 12+ hours from check-in to completion. Loading aluminum cans particularly slow. Multiple reports of 5-10 hour waits. Some drivers report fast service (under 1 hour), but majority report significant delays. Loading sometimes doesn't begin even after door assignment. STAFFING & MANAGEMENT Chronic understaffing reported. Single employees handling multiple functions. Management described as indifferent to driver detention. Some facility staff (particular individuals named in positive reviews) noted as professional and helpful; others reported as rude or dismissive. Quality of service inconsistent depending on shift and staff present. FACILITY EXPERIENCE Overnight parking available on property. No public restrooms inside — portable toilets in yard only. Bring food, snacks, and entertainment. Yard is spacious. Some yard staff reported as hostile toward drivers. Drivers advised not to move truck until paperwork delivered by forklift operator. DOCUMENTATION Reported issues with BOL timing — some drivers claim times are falsified to avoid detention pay liability. Paperwork delays common even after loading complete. LOAD CANCELLATIONS Multiple reports of loads canceled with no explanation or notice after significant wait times. VARIABILITY NOTE Recent reviews (2025) show some improvement with specific staff members, but delays and management issues remain core complaints. First-time visits or non-Texas routes appear to experience worse treatment.