Kimberly-Clark Chester Mill

Facility info

Appointment Required Pickup by appointment only. Early arrivals sometimes accommodated but not guaranteed. Live Load Wait Times Consistently 4-7 hours for loading/unloading. Some loads ready faster (2-3 hours) but this is exception, not rule. Wait times frequently exceed promised appointment windows by 2-4+ hours. Drop and Hook Drop trailer on street (typically 2nd Street, Madison Street, or alongside building). Park bobtail on designated street or designated lot. Facility calls when loaded. Retrieve trailer from Morton Street lot. Generally faster than live load but still subject to delays. Check-In Park on street, walk to shipping office. Office opens after 0800. Check in at receiving office at Crosby and East 2nd. Wear safety vest required. Parking Limited overnight parking nearby. Some street parking available but facility doesn't provide dedicated overnight lot. Safety/Yard Conditions Tight yard with limited maneuvering space. Over 100 trailers in lot—hard to locate yours after loading. Facility sometimes parks trailers in confusing secondary locations. Yard dogs present for movement. Staff Attitude Highly inconsistent. Some staff described as pleasant and professional. Multiple complaints about rude, hostile behavior from shipping office and security personnel, particularly morning shift staff. Several drivers reported being yelled at or treated disrespectfully. Equipment Concerns Drivers report missing load straps and load bars after pickup—facility removes them during loading and doesn't return them. Recommendation: remove your own straps before loading. Other Facility receives pulp/raw materials and ships paper products. Operates 24/7 receiving office (some reviews cite this). Navigational confusion common—no clear signage for procedures or parking. Multiple separate entrance points add to confusion.