Southwire Company, LLC

Facility info

Automated phone system terrible — takes 10+ minutes to reach a human; support staff helpful once you get through Scale bottleneck — single scale causes 1-2 hour delays for weigh-in/out on empties Dock assignments highly variable — some docks tight and difficult (especially dock 7, dock 1, dock 8); others manageable. Go slow, use GOAL Backing out challenging — railroad crossing, blindside 90-degree turn in narrow driveway, congestion. Utility traffic doesn't stop for backing Live unload typically 20-45 minutes once at dock; drop/hook quicker Wait times inconsistent — can range from under 30 minutes to 7+ hours depending on staffing, shift changes, and workload Staff attitude mixed bag — scale house staff consistently professional and friendly; shipping/receiving and dock staff vary widely, some described as rude or hostile; security staff hit or miss Overnight parking limited — not guaranteed; staging area available if they keep you 4-5 hours; closest truck stop on I-20 Bathrooms available — some reported out of order Appointment scheduling recommended — come during day shift when possible Check-in procedure — enter on 61/166, proceed to scale house for weigh-in and dock assignment; follow directional signs carefully to avoid missing turns No copy service at gate Yard conditions — trailers parked tight; parking lot can lack shade in warmer months