NFI DC

Facility info

Check-in & appointment: Expect 45-minute to hour-plus check-in delays even with multiple staff present. Don't arrive early—sit and wait. Check in 10 minutes before appointment time. Some drivers report getting doors immediately; others denied entry before appointment time. Load times: 4-9 hours typical for live loads. Some rare reports of 1-2 hour turnarounds, but majority experience 5+ hour waits. Staff described as slow, disorganized, ignoring drivers while handling personal tasks. Load quality issues: Consistent problems with improper loading. Drive axles regularly overweight by 1,000-2,000+ pounds. Pallets not secured or wrapped properly—shift and fall during transit. Receivers reject loads frequently due to damage. Staff don't adjust loads when drivers point out weight problems or tell drivers "we don't load how every owner wants." Inexperienced loaders, especially on night shift. Paperwork: Delays getting BOL and paperwork after loading. Takes excessive time to generate release documents. Staff attitude: Mixed. Some drivers report friendly, polite, professional service. Many report rude, dismissive, disrespectful treatment. Staff on phones ignoring drivers. Shipping office staff particularly problematic. One yard driver noted as genuinely professional. Facility: Clean restrooms. Adequate maneuvering room. No overnight parking. Bottom line: Highly unreliable. If you take a load here, expect significant delays and verify your weight before leaving—do not accept overweight loads.