Rudy's Tortillas

Facility info

WAIT TIMES Extremely inconsistent. Range from under 1 hour to 15+ hours. Many reports of 4-8 hour waits despite scheduled appointments. Appointment times frequently meaningless—loads pushed back or not ready at promised times. Check-in to actual door assignment can take hours. Expect to lose significant drive hours here. LOAD READINESS Product frequently not available at scheduled time. Multiple reports of arriving on time only to be told load won't be ready until evening or next day. Brokers sometimes unaware of delays. Once at dock, loading itself takes 1.5-3 hours typically, but some loads ready faster (under 1 hour reported occasionally). CHECK-IN & COMMUNICATION Staff in office inconsistent—some drivers report polite and professional, others report rude and unprofessional. Communication about delays poor. No guarantee you'll be notified when load delays occur; you may have to go inquire. Company doesn't always acknowledge driver time concerns. PARKING Lot is small and tight. Street parking available near facility but limited. Backing to dock challenging for inexperienced drivers due to tight space and parked cars near fence. WEIGHT & LOADING PRACTICES Loads often exceed stated gross weight on BOL. Freight loaded to full capacity, forcing drivers to use load locks on their bed. Drivers report overweight loads requiring axle adjustments. No-touch loads sometimes loaded improperly. Detention issues—facility/broker resistant to paying detention; may require pre-approval or demand detection fees paid upfront. TEMPERATURE CONTROL ISSUES At least one report of refrigerated load kept at 50-65°F when BOL specified 0°F or below. FACILITY CONDITIONS Tight yard. Limited overnight parking for semis. Backing difficult. Some reports of rough surface conditions. STAFFING Staff effort noted as good when present, but professionalism varies significantly. Some drivers report hardworking personnel who go extra effort; others report careless and irresponsible staff.