CAL CARGO AIRLINES LTD C/O LUFTHANSA

Facility info

WAIT TIMES Consistently 4-10 hours for pickups and drop-offs. Many drivers report full-day waits. Some cite 2-3 day delays. A few note quicker service if paperwork is correct and organized. STAFF & CUSTOMER SERVICE Highly inconsistent. Some staff described as helpful, patient, and professional. Many drivers report rude, dismissive, unfriendly behavior. Staff accused of moving slowly, taking personal offense at questions, prioritizing breaks over service, and showing little urgency. OPERATIONS Paperwork quality varies — described as both excellent and problematic depending on department. Correct documentation and numbers can speed processing. Security check-in procedures questioned by some. No clear appointment or scheduling system mentioned. FACILITY EXPERIENCE Bathroom access is a major issue — multiple reports of locked/out-of-order facilities with staff restricting driver access. Loading area cleanliness noted as acceptable. Yard conditions generally not mentioned as problematic. No overnight parking information in reviews. WORKFORCE Understaffed on forklift operators. Workers described as unmotivated, moving slowly, taking excessive breaks. Union workforce dynamics mentioned negatively by some drivers. SUMMARY This is a high-volume cargo facility at JFK with severe capacity and attitude issues. Plan for extended waits regardless of shipment size. Get your paperwork perfect before arrival. Bring patience and plan your schedule accordingly.