KIMBERLY CLARK

Facility info

Check-in & Scheduling Appointments frequently not honored — trailers not ready at scheduled times. Check-in can take 1-2 hours. Early arrivals turned away; no early parking allowed. Some drivers report conflicting appointment times given by different staff. Load Times Live loads: 3-8+ hours typical, sometimes much longer. Drop and hook: 4-6 hours or more for trailer to be ready. Multiple reports of 8-15+ hour waits. Preloaded trailers often not ready on time. Production delays common and poorly communicated. A few reports of unusually quick loads (30 min to 2 hours), but inconsistent. Operations & Procedures Drop trailer at entrance, bobtail to shipping office. Must use both lanes at truck entrance — one-way only. Wear safety vest. Get phone number for load status — critical. Trailers sometimes placed on wrong doors, creating additional delays. No overnight parking allowed. Facility receives until midnight, open 24 hours for some operations. Staff & Attitude Consistently reported as rude, unprofessional, dismissive. Security guards and shipping office staff frequently disrespectful. Some guards show favoritism between drivers. Poor communication — staff won't provide load status or ETAs. Back gate and some security personnel occasionally noted as friendly, but exceptions rather than rule. Facility Conditions Huge plant, easy to get lost. Dirt/gravel lots — very dusty, poor drainage with standing water. No paved parking areas. Yard equipment dropped too close together, tight maneuvering. Yard staff vary — some friendly, some indifferent. McDonald's with truck parking nearby for breaks. Other This is a Kimberly Clark / DHL distribution facility (diaper and paper products plant). Receiving is slow and disorganized. Communication failures between shifts — night staff commitments not relayed to day shift. Security gate entrance difficult to locate; GPS unreliable. Lost trailers reported multiple times. ELD drivers hit hard by long detention times.