PAK Group, LLC

Facility info

Appointment required—morning arrivals without appointments face multi-hour waits before dock access Broker appointment times often don't match shipper's internal schedule; mismatch can force load cancellations Load times unpredictable: reports range from under 1 hour to 10+ hours depending on dock queue Phone communication unreliable—long delays responding to inquiries, instances of calls going unanswered or disconnected Very tight truck entrance and parking lot—sleeper cabs need to back in from street; blind-side backing difficult for day cabs; challenging for standard 53-ft trailers One overnight parking spot available; no after-hours bathroom access Bathroom available during business hours only Staff attitude mixed: some report friendly, professional reception; others cite dismissive behavior when asking questions Dock operations: typically one dock in use; queue delays common even with appointment Arrive after noon and staff may be at lunch Fast processing reported when facility not busy Communication issues on custom orders: missed lead times, incomplete orders, poor follow-up on issues